Last updated: 14 August 2026
This policy applies to paid HAZOPNexus subscriptions purchased via PayPal or Razorpay. The free Basic plan is not a paid purchase and this policy does not apply to it.
If you are on your first-ever paid subscription to HAZOPNexus and are not satisfied, you may request a full refund within 14 days of the initial purchase, no questions asked. Contact support@instrunexus.com from your account email with your account details, and we'll process the refund to your original payment method within 5–10 business days.
Subscriptions renew automatically at the end of each billing cycle (monthly or annual) unless cancelled beforehand from Billing settings. The 14-day guarantee above applies only to the first payment of a new subscription — renewal charges are not eligible for the no-questions-asked refund, but see Section 3 for exceptions.
You can cancel anytime from Billing settings. Cancelling stops future renewals, but we do not provide prorated refunds for the unused portion of a current billing period — your plan stays active (including HAZOP/LOPA/SIL module access) through the end of the period you already paid for.
Outside the 14-day window, we will still consider a refund at our discretion in cases such as: a duplicate/accidental charge, a billing error on our part, or a Service outage that materially prevented use of a paid plan for an extended period. Contact support@instrunexus.com to request one.
Approved refunds are returned to the original payment method via the original payment processor (PayPal or Razorpay). Processing times depend on your bank or card issuer and are typically 5–10 business days after we submit the refund.
Downgrading to a lower-priced plan takes effect at the start of your next billing cycle; the current cycle is not refunded or prorated. If a downgrade would exceed your usage on the lower plan (e.g. active study count or team seats), reduce usage first or contact support.
For any billing or refund question, email support@instrunexus.com with your account email and, if applicable, the transaction/order ID from your payment confirmation.